Support

Support

Welcome to Sim to Roam Support. Below you’ll find help with using your eSIM, checking compatibility, and resolving common issues. If you still need help, our team is ready to assist.

1. Is My Device Compatible?

eSIMs are supported on most modern smartphones, tablets, and laptops. Please check your device’s manufacturer page or refer to our compatibility list below before purchase.

Phones

  • Apple: iPhone XR and newer (excluding some models from China and Hong Kong)
  • Samsung: Galaxy S20 series and newer, Galaxy Note20 series, Galaxy Z Fold and Flip series
  • Google: Pixel 3 and newer (some regional restrictions apply)
  • Huawei: P40, P40 Pro, Mate 40 Pro
  • Motorola: Razr 2020 and newer
  • Others: Sony Xperia 10 III Lite, Fairphone 4, Oppo Find X3 Pro

Tablets

  • Apple: iPad Pro (3rd gen and newer), iPad Air (3rd gen and newer), iPad (7th gen and newer), iPad Mini (5th gen and newer)
  • Samsung: Galaxy Tab S7 and newer, Galaxy Tab S9 series
  • Microsoft: Surface Pro X, Surface Go 2 and newer

Laptops

  • Microsoft: Surface Pro 7+ and newer, Surface Pro X, Surface Go 2 and newer
  • HP: EliteBook G5 series, Spectre Folio 13, Elite Dragonfly series
  • Dell: Latitude 7210 2-in-1, Latitude 9410, XPS series (select models)
  • Lenovo: ThinkPad X1 Carbon Gen 9, Yoga C630, ThinkPad X12 Detachable
  • Samsung: Galaxy Book 2 and newer

Note: Device compatibility may vary by region and carrier. Always verify with your device manufacturer.

2. I Didn’t Receive My eSIM

Your eSIM is usually delivered within minutes to your email. If you haven’t received it after 15 minutes:

  • Check your spam or junk folder
  • Ensure your payment went through
  • Contact admin@simtoroam.com with your order number

3. How to Install My eSIM

Each eSIM comes with a QR code and/or manual install instructions. In most cases:

  • Go to Settings → Mobile/Cellular → Add Mobile Plan
  • Scan the QR code provided in your email
  • Or enter the details manually if prompted

4. Troubleshooting Tips

  • Restart your phone after installation
  • Enable the new eSIM profile and disable your physical SIM if needed
  • Ensure mobile data is turned on
  • Try a different network mode (e.g., LTE only)

5. Refund Policy

As eSIMs are digital goods, we do not offer refunds for:

  • Device incompatibility — please check our compatibility list above before purchase
  • Change of mind
  • Accidental purchase

If your eSIM doesn’t work due to a technical issue on our end, contact us within 7 days and we’ll investigate.

Still Need Help?

We’re here for you. Email us at admin@simtoroam.com or use our Contact Page.

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