Support Centre
Need help with your SimToRoam eSIM? The fastest support options are available in the
SimToRoam app and through web chat.
Web Chat Support
Fastest way to get help
Open web chat and type help for interactive support with common questions, troubleshooting steps and guided assistance.
- Installation help
- Activation support
- Device checks
- Basic troubleshooting
SimToRoam App Support
Fast and convenient while travelling
Use the in-app support options for interactive help and account-related assistance.
- Quick guidance inside the app
- Helpful troubleshooting steps
- Easy access while abroad
Email Support
Email is available if you need to send screenshots, order details, or a fuller explanation of an issue.
For the quickest help, please try app support or web chat first.
Before You Contact Us
- Your order number or reference number
- Your device model
- The country or region where you are using the eSIM
- A short description of the issue
- Any screenshots that may help
Installation
Install your eSIM using the QR code and instructions provided with your order.
Activation
Most plans activate when the eSIM first connects in the covered destination.
Complaints and Escalation
If you are unhappy with our service, please contact us first so we can investigate and try to resolve the issue.
Our full complaints process is explained in our Complaints Code of Practice.
If a complaint cannot be resolved internally, eligible complaints may be referred to our independent ADR scheme, CISAS.
Company Information
SimToRoam is a service provided by The Very Good Telephone Company Limited, trading as SimToRoam, SimAllOver and VGTelco.
Company number: 07724361
Registered office:
Suite 3, Aireside House, Aireside Business Centre, Royd Ings Avenue, Keighley, West Yorkshire, BD21 4BZ, United Kingdom
Ofcom Registered Provider (RID: FLY)
ICO Registration: ZB667012