Terms and Conditions

Last updated: [Insert Date]

Welcome to Sim to Roam, a trading name of The Very Good Telephone Company Limited, registered in England & Wales (Company No. 07724361). These Terms and Conditions govern your use of our website and the digital products we sell — primarily eSIMs (embedded SIM cards).

By placing an order or accessing our services, you agree to these terms in full.

1. About Us

Sim to Roam provides digital telecommunications products, including eSIM data plans, via our website https://simtoroam.com. All services are fulfilled digitally and intended for personal, non-commercial use unless otherwise agreed in writing.

Registered address:
The Very Good Telephone Company Limited
[Insert Registered Office Address]
Company Number: 07724361 (England & Wales)

2. Products and Services

We offer prepaid eSIM packages delivered digitally. These products may include:

Data-only eSIM plans
Country- or region-specific coverage
Usage durations and data limits as described at point of purchase

eSIM compatibility is your responsibility — please check the individual product description and our Support Page before purchase.

3. Orders and Delivery

All products are delivered electronically via email or downloadable link after payment confirmation.

Orders are typically fulfilled within minutes, but may take up to 24 hours
You must provide a valid email address to receive your eSIM
If you do not receive your eSIM within 1 hour, please contact us at admin@simtoroam.com

4. Pricing and Payment

All prices are clearly displayed in GBP (£) or your selected currency. We reserve the right to adjust pricing at any time.

Payment is taken securely via our payment gateway partners
VAT (if applicable) will be shown during checkout

5. Refunds and Cancellations

Digital products are non-refundable once delivered unless there is a technical failure or the product cannot be used due to an issue on our side.

We do not offer refunds for incorrect device compatibility — please check our Support Page and the product description before purchase
Refunds will not be granted for change of mind or accidental purchases

6. Usage and Fair Use

You agree to use our eSIM services lawfully and in accordance with local telecom laws. We reserve the right to suspend or deactivate service in cases of:

Fraud or misuse
Excessive use beyond fair use policy (where applicable)
Third-party resale or commercial exploitation without permission — see our Contact Page

7. Limitations of Liability

To the extent permitted by law:

We are not liable for third-party network outages, device incompatibility, or service interruptions beyond our control
Our total liability shall not exceed the purchase price paid

8. Account and Data

Your data is stored and processed in accordance with our Privacy Policy. We do not sell or share personal data with third parties for marketing purposes.

9. Changes to Terms

We may update these Terms from time to time. By continuing to use the website or make purchases, you agree to the current version of the Terms.

10. Contact

For all support or legal questions, please contact us at admin@simtoroam.com