Datenschutz / Privacy Policy
Information about how SimToRoam and The Very Good Telephone Company Limited collect, use, store, and protect personal data.
Quick Summary
Who We Are
SimToRoam is a service of The Very Good Telephone Company Limited.
Registered office:
Suite 3, Aireside House
Aireside Business Centre
Royd Ings Avenue
Keighley, West Yorkshire
BD21 4BZ
United Kingdom
Company and Registration Details
The Very Good Telephone Company Limited
Company Number: 07724361
ICO Registration Number: ZB667012
Contact for Privacy Questions
General support:
support@simtoroam.com
Technical support:
admin@vgtelco.com
Responsible contact:
A Wright
tony@vgtelco.com
What Data We May Collect
Depending on how you use our website and services, we may collect:
- name, email address, phone number, and billing details
- order details and product purchase history
- support messages, chat transcripts, and related screenshots or attachments you choose to send
- technical information such as IP address, device type, browser type, and basic usage information
- website and checkout information needed to process orders, prevent fraud, and improve services
How We Use Personal Data
- to provide digital eSIM products and related services
- to process payments and fulfil orders
- to provide customer and technical support
- to manage refunds, complaints, and service issues
- to improve our website, support tools, and customer experience
- to detect fraud, abuse, and security issues
- to comply with legal, tax, accounting, and regulatory obligations
Legal Bases
Where applicable, we process personal data on one or more of the following bases:
- performance of a contract with you
- our legitimate interests in running and improving our business
- compliance with legal and regulatory obligations
- your consent, where consent is required
Payments
Payments are processed through supported payment providers and checkout systems. We do not intentionally store full payment card details on our own systems unless explicitly stated otherwise.
Payment providers may process personal and financial data in accordance with their own privacy notices and regulatory obligations.
Support, Chat, and Communications
When you contact us by email, chat, web form, or support systems, we may keep a record of the communication so we can respond, resolve issues, and improve support quality.
Please avoid sending sensitive information unless it is necessary for resolving your request.
Cookies and Similar Technologies
Our website may use cookies and similar technologies for essential site functions, analytics, security, performance, and user experience.
Where required, cookie choices will be presented through our website tools or consent controls.
Analytics and Service Providers
We may use service providers and platforms to support website hosting, analytics, payments, customer support, communications, fraud prevention, and digital service delivery.
These providers only receive the information reasonably necessary for their role.
How Long We Keep Data
We keep personal data only for as long as necessary for the purposes described in this notice, including providing services, maintaining records, resolving disputes, preventing fraud, and meeting legal or accounting obligations.
Retention periods may vary depending on the type of data and the reason it was collected.
International Transfers
Because our business is based in the United Kingdom and may use international service providers, personal data may be processed in countries outside your own.
Where appropriate, we take reasonable steps to ensure that personal data is protected through contractual, organisational, or legal safeguards.
Your Rights
Depending on applicable law, you may have rights to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of data in certain circumstances
- object to certain processing
- request restriction of processing
- request portability of data where applicable
- withdraw consent where processing is based on consent
How to Exercise Your Rights
To make a privacy request, please contact us using the details on this page. We may need to verify your identity before acting on a request.
We aim to respond within a reasonable time and in accordance with applicable law.
Complaints
If you have concerns about how we handle personal data, please contact us first so we can try to resolve the issue.
You may also have the right to complain to a relevant supervisory authority or data protection regulator.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. The latest version published on this page will apply.
Related Pages
Impressum / Legal Disclosure | Terms and Conditions / AGB | Refund Policy | Delivery Policy | Support | Contact