Contact SimToRoam
Need help with your eSIM or have a question before you buy? We’re here to help.
For the fastest support, please use the SimToRoam app or web chat.
Web Chat
Fastest support option
Open web chat and type help for interactive support with common questions, setup guidance and troubleshooting steps.
SimToRoam App
Helpful while travelling
If you use the SimToRoam app, you can access support options there for interactive help and service guidance.
Email Support
If you need to send screenshots, order details, or a fuller explanation of an issue, you can email us at:
Before You Contact Us
To help us resolve your issue more quickly, please include:
- your order number or reference number
- your device model
- the country or region where you are using the eSIM
- a short description of the issue
- any screenshots that may help explain the problem
Complaints and Escalation
If you are unhappy with our service, please contact us first so we can investigate and try to resolve the issue.
Our full complaints process is explained in our Complaints Code of Practice.
If a complaint cannot be resolved internally, eligible complaints may be referred to our independent ADR scheme, CISAS.
Company Information
SimToRoam is a service provided by The Very Good Telephone Company Limited, trading as SimToRoam, SimAllOver and VGTelco.
Company number: 07724361
Registered office:
Suite 3, Aireside House, Aireside Business Centre, Royd Ings Avenue, Keighley, West Yorkshire, BD21 4BZ, United Kingdom
Ofcom Registered Provider (RID: FLY)
ICO Registration: ZB667012